FAQ
Frequently asked (honestly answered)
Ten questions I get most often by email. If yours isn’t here, please write in via the contact page.
Is this the official website?
No. Toronto Aquarium Tickets is an independent visitor guide, not affiliated with, endorsed by, or connected to any aquarium or its operator. For hours, closures, current pricing, refunds and accessibility, please use the operator’s own site.
Do you sell tickets?
No — we explain how admission works; tickets are handled by the operator. We don’t sell anything on this site and never process payments. There is no checkout on this site and never will be.
How long does a visit take?
Average visitor stays about ninety minutes. If you sit through a keeper talk (highly recommended and free with admission), add twenty. Photographers and families with small children usually stay two hours or more. There’s no exit time forcing you out.
Is it OK for kids?
Yes and yes. Kids under five love the touch pool and Ray Bay especially. Strollers are fine everywhere; the shark tunnel has a bypass corridor beside the moving walkway. Kids under 3 enter free; the aquarium is easy to spend a full afternoon in with children.
What’s the shark tunnel actually like?
A 96-metre acrylic tunnel underneath the main predator tank — sandtiger sharks, sawfish, sea turtles, giant grouper, southern stingrays. You ride through on a moving walkway, or you step off onto the fixed platform beside it and stand for as long as you like. On a busy Saturday it fills up; on a weekday morning you can stand there alone.
Are the crowds bad on weekends?
They can be. The peak window is Saturday 12:00–14:00, especially during March break and summer. Book a 10:00 opening slot or the last evening slot to avoid the worst of it. See the tips page for the Saturdays we’d specifically avoid.
Is there parking on-site?
No dedicated on-site car park. Several paid lots along Bremner Boulevard and Lower Simcoe within a five-minute walk. On weekends in July–August, expect a proper 20-minute crawl to find a spot. Public transit from Union Station is a two-minute walk.
Is there food inside?
Yes, a small café near the exit. Sandwiches, hot dogs, coffee, kids’ boxes. Fine, not memorable. If you have flexibility, eat at the CN Tower food court before you go in, or walk to the Union Station shops after.
What about accessibility?
The aquarium is genuinely accessible. Every gallery is step-free; the shark-tunnel moving walkway has a bypass corridor. Sensory-friendly hours run on selected mornings — check the operator’s current schedule. Companion tickets are available at the door.
How do I contact you?
Via the contact page. I read everything and reply within a few days. Please note I cannot help with anything transactional (tickets, refunds, availability) — for any of that, please contact the operator directly.